Join Augusta Vin's Exclusive
Wine Club

(This tab is hidden in order to show others as collapsed)

Membership Sign-Up

Q: How do I sign up to become an Augusta Vin Wine Club Member?
A: It will only take a few minutes to become one of our valued wine club members. Our team can sign you up during a visit to our timber-framed tasting room, or you can sign up online at https://augustavin.com/wine-club/.

Payments

Q: How are payments handled?
A: Credit cards will be stored on file in each member profile and charged in advance of each shipment. Payments are non-refundable.

Returns and Cancellations

Q: What is the policy for returns and cancellations?
A: We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer to return the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment or wine that is ordered in error. A 15% restocking fee will be applied to all canceled orders.

Wine Club Cancellations

Q: How can I cancel my wine club membership?
A: All requested wine club cancellations and account changes MUST be made 30 days prior to a wine club release upon fulfillment of your 1-year commitment. Given the limited quantities of wine set aside especially for our Augusta Vin members, we are unable to give refunds after wine club orders are processed. Please email WineClub@AugustaVin.com to confirm your cancellation.

Pick-Up by Proxy

Q: Can someone else pick up my wine allocations?
A: Yes, a member can authorize another person to pick up their wines. To do so, please send an email to wineclub@augustavin.com naming the person or persons you permit to collect your wines. We prefer to receive this notification Monday through Friday so we can note your account ahead of time. Please be aware that we will not release wines without documented authorization to ensure a smooth experience and avoid any misunderstandings in the tasting room.

Membership Requirements

• Must be over 21 years old to be an Augusta Vin Wine Club Member. By signing up for wine club membership you are confirming you are over 21 and agree to a 1-year (4 allocations) commitment.
• An adult (over 21 years old) signature is required at delivery. Please designate an address for shipping where someone over 21 will be present to sign during normal business hours (many people list their business address). No PO Boxes allowed.
• Due to State Laws, we may only be able to ship to ABC Stores in your location.
• We will bill your credit card automatically for the discounted cost of wine plus shipping charges (if applicable).

Customizing Your Membership

Q: Can I customize my wine club membership?
A: If you have a membership that allows you to choose your own wines, you can make changes in your wine club portal or contact us for assistance.

Shipping Information

Q: What should I know about shipping?

• You will be charged a flat rate shipping fee for wine club allocations. If re-shipping is necessary because no one was available to sign, standard shipping rates will apply.
• Allocations will be available on the first Sunday after your allocation has been processed. We request pick-up occur Sunday – Friday. Unauthorized pick-ups are not allowed. If you need to authorize someone other than the Wine Club Member listed on the account to pick up your allocation, please email us at WineClub@AugustaVin.com.

Q: How can I ensure my wines are delivered successfully?

• UPS Access Point™: A convenient way to receive your wine club shipments. Send to any one of the many UPS Access Point™ locations and pick up at your convenience. UPS Access Point™ will normally hold your wine club allocation for up to five days. You will need your driver’s license upon picking up your wine club allocation as proof that the package belongs to you.
• Intercept Your Package: If your wine club allocation has already shipped, you will need to click here to intercept your package delivery.
• Use Your Work Address: For receiving wine club shipments, ensure there will be an adult 21+ to sign for your package.
• Check Your Spam Filter: Ensure you receive your tracking number and up-to-date information on your shipment.
• Shipping Timeline: Allocations will ship out no later than the 15th of the allocation month. You will receive an email confirmation and tracking number as soon as your wines ship.